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ENQUIRY WITH US NOW
TEL : 62838237
EMAIL : enquiries@jstelecoms.com
Customer Services

We are committed to serve our customers for the provision of warranty and maintenance support and other managed services. Some of the services that we offer are:

RF CONSULTANCY SERVICES
  • Our RF coverage consultancy services are offered through our principals who have extensive experiences in providing RF coverage consultancy services throughout the world.
  • Our management team has work with our principals on various local projects, and some of these include the providence of RF coverage consultancy within tunnels to our local authorities.
EMI/EMC CONSULTANCY SERVICES
  • Our principals are renowned for their expertise in this field, and our management team has worked with them on various multi-million dollar RF projects to advice on EMI/EMC issues for the local authorities.
ILS CONSULTANCY SERVICES
  • Our principals are renowned for their expertise in this field, and our management team has worked with them on various multi-million dollar RF projects to advice on EMI/EMC issues for the local authorities.
WARRANTY SUPPORT
  • Our customers can rest assured that they will have our full support for any warranty related problems during the warranty period.
  • This is our commitment we have for our valued customers.
PRE-SALES AND POST SALES ENGINEERING SUPPORT
  • We strongly believe in talking to our customers to try and understand their needs.
  • With our engineering expertise, we will be able to convert their requirements into a cost-effective technical solution.
  • This is the kind of value added services that we offer to our valued customers.
INSTALLATION SERVICES
  • We can handle the very simple, to the highly complex implementation jobs.
  • We also understand the importance of ensuring implementation datelines are met as these could have serious downstream implications to our customers' operations and/or businesses plans.
  • We therefore target to meet all implementation datelines so as to ensure that our valued customers can have a smooth and seamless transition and their businesses or operations are not disrupted.
MAINTENANCE SERVICES
  • Unforeseen equipment breakdowns can have serious impact to some customers businesses and/or operations.
  • It is therefore important that such systems downtime can be kept to a minimum and normal system operations can be recovered and their faulty equipment repaired and returned to service within the shortest period of time.
  • Besides, customers may also face the following problems due to unscheduled equipment failure:
    1. Availability of funds for unforeseen costly urgent repairs.
    2. Problems in annual budgeting, monitoring and controlling of funds for their annual maintenance needs.
    3. Time and effort getting a simple repair fixed (getting quotations, evaluating the quotations, raising Works Orders, effecting payments, etc)
    4. High Administrative delays to fix an equipment failure.
    5. High equipment downtime / long equipment Turn Around Time.
    6. Remembering / disseminating the names/contact numbers of multiple vendors for the different type of equipment to all your users.
    7. Dealing with different vendors / service providers.
  • It is with this understanding that we are ready to offer our customers various maintenance service packages that can be customised to suit their diverse needs giving them peace of mind.
  • We view our maintenance services as a key component in our total solution to our valued customers.
  • Our maintenance services packages ranges from the standard ad-hoc services, to full comprehensive labour and parts contracts.
  • Besides these, we also offer various schemes that include maintenance support coverage to our valued customers during normal office hours to round-the-clock 24*7, 2-4hours response time maintenance support services for critical requirements.
MANAGED SERVICES
  • With increased competition, companies are discovering that out-sourcing becomes a key operational strategy to enable them to stay highly focused on their core businesses and key strengths.
  • At J&S Telecoms Int'l Pte Ltd, we share in this believe that our customers should focus their attention on their core businesses where they can provide the greatest value-add to their businesses.
  • We are therefore more than pleased to discuss with our customers on the various services that we can offer to them should they wish to consider out- sourcing some of their non-core activities.
  • Our service packages includes:
    1. Fault management (fault reporting and control)
    2. Fault and system performance analysis and submission of periodic performance reports.
    3. Single point of contact and accountability.
    4. Configuration management
    5. Spares management, etc
PROJECT MANAGEMENT
  • Provision of full turn-key solutions is our strength and we have the expertise and experience in managing various large scale projects.
  • With our expertise in this field, we are able to offer our project management services to customers who have various projects on hand that needs to be managed but yet do not have the time or resources to cope.

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